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Cans 2 Curb Terms and Conditions of Service
This Agreement is between you (“Customer,” “you”) and Rollers llc (“Rollers llc,” “Company,” “we,” “us”). By purchasing, enrolling in, or using Cans 2 Curb services, you agree to these Terms and Conditions (this “Agreement”). If you do not agree, do not use the services.
1. Definitions
1.1 Cans 2 Curb means Rollers llc’s garbage can concierge services and related services described in this Agreement.
1.2 Service Day means the day(s) of the week when your city or hauler collects trash and or recycling at your property.
1.3 Cans means up to one (1) trash can and one (1) recycling can, unless otherwise agreed in writing.
1.4 Helpers means persons employed by or contracted with Rollers llc to perform services.
1.5 Payment Method means the credit card, debit card, bank account, or other payment method you provide.
2. Service Plans
2.1 BRONZE CURBSIDE RESCUE (One-Time Service). For a single, non-recurring fee, Rollers llc will perform a round-trip service for one (1) Service Day:
Roll-out: move the Cans from the designated storage location to the curb or other city-approved collection point.
Return: move the Cans back to the designated storage location after collection.
This equals two (2) service visits total for that Service Day.
2.2 SILVER MONTHLY PACKAGE (Roll-Out Only). For a recurring monthly fee, Rollers llc will roll out the Cans once per week on your Service Day for the applicable month. This plan includes roll-out only and does not include return service unless separately purchased or agreed in writing.
2.3 GOLD MONTHLY PACKAGE (Round-trip). For a recurring monthly fee, Rollers llc will provide round-trip service once per week on your Service Day for the applicable month (roll-out and return).
2.4 Service Scope Limits. Unless otherwise agreed in writing:
Services apply only to the Cans described above.
We do not sort waste, bag waste, clean cans, remove bulk items, or dispose of prohibited materials.
We will place Cans at a curbside or city-approved collection location. Actual pickup is performed by your city or hauler and is outside our control.
3. Customer Responsibilities and Access Requirements
3.1 Access to Cans. You must ensure Rollers llc and its Helpers can access your property and the Cans on each Service Day, including (as applicable): gate codes, lock combinations, security guard verification, elevator or building access, and relocating pets away from the service area.
3.2 No Access, No Service. If we cannot access the Cans for any reason, services will not be performed for that Service Day and you will not be entitled to any credit, refund, or reschedule, to the extent permitted by North Carolina law.
3.3 Safe Conditions. You must maintain a reasonably safe, clear path to and from the Cans. If the service route contains hazards (including aggressive animals, ice, unsafe stairs, debris, or unsafe structures), we may decline or stop service.
3.4 Customer Authority. By enrolling, you confirm you have the right and authority to grant Rollers llc and its Helpers permission to enter the designated property areas necessary to perform the services.
4. Overloaded Cans and Lid Closure
4.1 Overloading and Closed Lids. For safety and to comply with common city collection requirements, Cans must not be overloaded and lids must be fully closed. If Cans are overloaded or lids cannot be closed, Rollers llc may decline service for that Service Day. No credits, refunds, or adjustments will be issued in such cases, to the extent permitted by North Carolina law.
5. Garage Access (If Applicable)
5.1 Garage Safety and Alarms. If your Cans are stored in a garage, you must ensure the garage is safe and free of hazards and you must disable any alarms or security systems before service.
5.2 Customer Assumption of Risk. By providing a garage code or otherwise granting access, you:
(a) assume the risks associated with granting access to your garage; and
(b) agree Rollers llc is not responsible for lost or missing items, damage to the garage door or opener, or the garage door being left open, except to the extent caused by our gross negligence or willful misconduct, and to the extent liability cannot be waived under North Carolina law.
6. HOA Rules and Compliance
6.1 HOA Responsibility. You are solely responsible for complying with all HOA rules regarding trash can use, placement, timing, and management.
6.2 No HOA Liability. Rollers llc is not liable for HOA notices, fines, penalties, or enforcement actions.
6.3 Indemnity for HOA Issues. You agree to indemnify and hold Rollers llc harmless from HOA-related claims, fines, penalties, or costs arising from your non-compliance or from rules not disclosed to us in writing.
7. Vehicles and Property Damage
7.1 Vehicle Impacts. Rollers llc is not responsible for damage to vehicles, Cans, or other property caused by third parties, including when a vehicle hits or knocks over Cans placed for pickup.
7.2 Care in Placement. Rollers llc will use reasonable care when moving and placing Cans.
8. Holiday Schedule Adjustments
8.1 Holiday Changes. During holiday periods, Rollers llc will make reasonable efforts to adjust services in response to city schedule changes.
8.2 No Liability for City Variations. Because holiday schedules vary by city and may change with limited notice, Rollers llc is not liable for missed or delayed services caused by holiday schedule changes, missed city pickups, or inconsistent city enforcement. No credits, refunds, or adjustments will be issued for such events, to the extent permitted by North Carolina law.
9. Inclement Weather and Road Closures (Force Majeure)
9.1 Inclement Weather. For safety, we may delay, reschedule, or cancel service due to severe rain, ice, wind, snow, flooding, or other hazardous conditions.
9.2 Road Closures and Access Restrictions. If road closures, emergencies, or access restrictions prevent us from reaching your property, we may not be able to provide service.
9.3 No Credits for Force Majeure Events. No credits, refunds, or adjustments will be issued for non-delivery caused by inclement weather, road closures, emergencies, or events beyond our reasonable control, to the extent permitted by North Carolina law.
10. Payment Terms and Recurring Billing Authorization
10.1 Authorization. By enrolling in a monthly plan, you authorize Rollers llc to charge your Payment Method on a recurring basis according to the plan you select.
10.2 Billing Timing. Monthly plans are billed in advance at the beginning of each billing cycle (typically monthly) to ensure uninterrupted service.
10.3 Automatic Renewal. Monthly plans automatically renew each billing cycle unless canceled in accordance with Section 11.
10.4 Failed Payments. If a payment fails, we may suspend services until payment is successfully processed. You remain responsible for all amounts due.
10.5 Taxes and Fees. You are responsible for applicable taxes or fees, if any, unless prohibited by law.
11. Cancellation and Termination
11.1 Monthly Plans (Silver and Gold). Either party may cancel a monthly plan with thirty (30) days written notice. Cancellation becomes effective at the end of the then-current billing cycle, unless otherwise required by North Carolina law.
11.2 No Proration. Unless required by North Carolina law, monthly fees are non-refundable and are not prorated for partial months.
11.3 Bronze One-Time Service. Bronze is a non-recurring service. Once scheduled and paid, it is non-refundable except as required by North Carolina law.
11.4 Company Right to Decline or Terminate. Rollers llc may decline service or terminate this Agreement for any reason, including safety concerns, repeated access issues, non-payment, or misuse, subject to applicable law.
12. No Refunds for Missed Service Due to Access or Conditions
12.1 If service cannot be performed due to lack of access, unsafe conditions, overloaded Cans, open lids, pets not secured, locked areas, or incorrect instructions, no credits, refunds, or adjustments will be issued, to the extent permitted by North Carolina law.
13. Limitation of Liability
13.1 Limitation. To the maximum extent permitted by North Carolina law, Rollers llc is not liable for indirect, incidental, special, consequential, or punitive damages.
13.2 Cap. To the maximum extent permitted by North Carolina law, Rollers llc’s total liability for any claim related to the services will not exceed the amount paid by you to Rollers llc for the service month (or for Bronze, the amount paid for the one-time service) giving rise to the claim.
13.3 No Guarantee of City Pickup. Rollers llc is not responsible for your city or hauler’s failure to pick up trash or recycling.
14. Indemnification
14.1 You agree to defend, indemnify, and hold harmless Rollers llc and its Helpers from any claims, damages, liabilities, fines, penalties, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:
your breach of this Agreement,
unsafe property conditions,
pets or third parties on your property,
HOA violations, or
your waste, recycling, or prohibited materials,
except to the extent caused by Rollers llc’s gross negligence or willful misconduct, and subject to North Carolina law.
15. Changes in Price
15.1 Notice of Changes. If Rollers llc changes monthly service fees, we will provide at least sixty (60) days written notice prior to the new price taking effect.
15.2 Option to Cancel. If you do not agree to the new price, you may cancel in accordance with Section 11 before the new price takes effect. Continued use of service after the effective date constitutes acceptance of the new price.
16. Notices
16.1 To You. We may provide notices by email, text message, invoice note, or through the platform you used to enroll, using the contact information you provided.
16.2 To Us. Your cancellation or other notices must be provided in writing to Rollers llc using the contact method stated on your invoice, enrollment page, or company website.
17. Governing Law and Venue
17.1 This Agreement is governed by the laws of the State of North Carolina, without regard to conflict of law rules. Venue for any dispute will be in a court of competent jurisdiction in North Carolina, unless otherwise required by law.
18. Miscellaneous
18.1 Entire Agreement. This Agreement is the entire agreement between you and Rollers llc regarding Cans 2 Curb services and supersedes prior discussions or understandings.
18.2 Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
18.3 No Waiver. Failure to enforce a provision is not a waiver.
18.4 Assignment. You may not assign this Agreement without our written consent. We may assign it to a successor in interest.
18.5 Updates. We may update these Terms from time to time. Updated Terms apply as of the effective date stated in the notice or posting.
