Bronze Curbside Rescue (One-time Service)

Cans 2 Curb Terms and Conditions of Service

This Agreement is between you (“Customer,” “you”) and Rollers llc (“Rollers llc,” “Company,” “we,” “us”). By purchasing, enrolling in, or using Cans 2 Curb services, you agree to these Terms and Conditions (this “Agreement”). If you do not agree, do not use the services.

1. Definitions

1.1 Cans 2 Curb means Rollers llc’s garbage can concierge services and related services described in this Agreement.
1.2 Service Day means the day(s) of the week when your city or hauler collects trash and or recycling at your property.
1.3 Cans means up to one (1) trash can and one (1) recycling can, unless otherwise agreed in writing.
1.4 Helpers means persons employed by or contracted with Rollers llc to perform services.
1.5 Payment Method means the credit card, debit card, bank account, or other payment method you provide.

2. Service Plans

2.1 BRONZE CURBSIDE RESCUE (One-Time Service). For a single, non-recurring fee, Rollers llc will perform a round-trip service for one (1) Service Day:

• Roll-out: move the Cans from the designated storage location to the curb or other city-approved collection point.

• Return: move the Cans back to the designated storage location after collection.
  This equals two (2) service visits total for that Service Day.

2.2 SILVER MONTHLY PACKAGE (Roll-Out Only). For a recurring monthly fee, Rollers llc will roll out the Cans once per week on your Service Day for the applicable month. This plan includes roll-out only and does not include return service unless separately purchased or agreed in writing.

2.3 GOLD MONTHLY PACKAGE (Round-trip). For a recurring monthly fee, Rollers llc will provide round-trip service once per week on your Service Day for the applicable month (roll-out and return).

2.4 Service Scope Limits. Unless otherwise agreed in writing:

• Services apply only to the Cans described above.

• We do not sort waste, bag waste, clean cans, remove bulk items, or dispose of prohibited materials.

• We will place Cans at a curbside or city-approved collection location. Actual pickup is performed by your city or hauler and is outside our control.

3. Customer Responsibilities and Access Requirements

3.1 Access to Cans. You must ensure Rollers llc and its Helpers can access your property and the Cans on each Service Day, including (as applicable): gate codes, lock combinations, security guard verification, elevator or building access, and relocating pets away from the service area.

3.2 No Access, No Service. If we cannot access the Cans for any reason, services will not be performed for that Service Day and you will not be entitled to any credit, refund, or reschedule, to the extent permitted by North Carolina law.

3.3 Safe Conditions. You must maintain a reasonably safe, clear path to and from the Cans. If the service route contains hazards (including aggressive animals, ice, unsafe stairs, debris, or unsafe structures), we may decline or stop service.

3.4 Customer Authority. By enrolling, you confirm you have the right and authority to grant Rollers llc and its Helpers permission to enter the designated property areas necessary to perform the services.

4. Overloaded Cans and Lid Closure

4.1 Overloading and Closed Lids. For safety and to comply with common city collection requirements, Cans must not be overloaded and lids must be fully closed. If Cans are overloaded or lids cannot be closed, Rollers llc may decline service for that Service Day. No credits, refunds, or adjustments will be issued in such cases, to the extent permitted by North Carolina law.

5. Garage Access (If Applicable)

5.1 Garage Safety and Alarms. If your Cans are stored in a garage, you must ensure the garage is safe and free of hazards and you must disable any alarms or security systems before service.

5.2 Customer Assumption of Risk. By providing a garage code or otherwise granting access, you:
(a) assume the risks associated with granting access to your garage; and
(b) agree Rollers llc is not responsible for lost or missing items, damage to the garage door or opener, or the garage door being left open, except to the extent caused by our gross negligence or willful misconduct, and to the extent liability cannot be waived under North Carolina law.

6. HOA Rules and Compliance

6.1 HOA Responsibility. You are solely responsible for complying with all HOA rules regarding trash can use, placement, timing, and management.

6.2 No HOA Liability. Rollers llc is not liable for HOA notices, fines, penalties, or enforcement actions.

6.3 Indemnity for HOA Issues. You agree to indemnify and hold Rollers llc harmless from HOA-related claims, fines, penalties, or costs arising from your non-compliance or from rules not disclosed to us in writing.

7. Vehicles and Property Damage

7.1 Vehicle Impacts. Rollers llc is not responsible for damage to vehicles, Cans, or other property caused by third parties, including when a vehicle hits or knocks over Cans placed for pickup.

7.2 Care in Placement. Rollers llc will use reasonable care when moving and placing Cans.

8. Holiday Schedule Adjustments

8.1 Holiday Changes. During holiday periods, Rollers llc will make reasonable efforts to adjust services in response to city schedule changes.

8.2 No Liability for City Variations. Because holiday schedules vary by city and may change with limited notice, Rollers llc is not liable for missed or delayed services caused by holiday schedule changes, missed city pickups, or inconsistent city enforcement. No credits, refunds, or adjustments will be issued for such events, to the extent permitted by North Carolina law.

9. Inclement Weather and Road Closures (Force Majeure)

9.1 Inclement Weather. For safety, we may delay, reschedule, or cancel service due to severe rain, ice, wind, snow, flooding, or other hazardous conditions.

9.2 Road Closures and Access Restrictions. If road closures, emergencies, or access restrictions prevent us from reaching your property, we may not be able to provide service.

9.3 No Credits for Force Majeure Events. No credits, refunds, or adjustments will be issued for non-delivery caused by inclement weather, road closures, emergencies, or events beyond our reasonable control, to the extent permitted by North Carolina law.

10. Payment Terms and Recurring Billing Authorization

10.1 Authorization. By enrolling in a monthly plan, you authorize Rollers llc to charge your Payment Method on a recurring basis according to the plan you select.

10.2 Billing Timing. Monthly plans are billed in advance at the beginning of each billing cycle (typically monthly) to ensure uninterrupted service.

10.3 Automatic Renewal. Monthly plans automatically renew each billing cycle unless canceled in accordance with Section 11.

10.4 Failed Payments. If a payment fails, we may suspend services until payment is successfully processed. You remain responsible for all amounts due.

10.5 Taxes and Fees. You are responsible for applicable taxes or fees, if any, unless prohibited by law.

11. Cancellation and Termination

11.1 Monthly Plans (Silver and Gold). Either party may cancel a monthly plan with thirty (30) days written notice. Cancellation becomes effective at the end of the then-current billing cycle, unless otherwise required by North Carolina law.

11.2 No Proration. Unless required by North Carolina law, monthly fees are non-refundable and are not prorated for partial months.

11.3 Bronze One-Time Service. Bronze is a non-recurring service. Once scheduled and paid, it is non-refundable except as required by North Carolina law.

11.4 Company Right to Decline or Terminate. Rollers llc may decline service or terminate this Agreement for any reason, including safety concerns, repeated access issues, non-payment, or misuse, subject to applicable law.

12. No Refunds for Missed Service Due to Access or Conditions

12.1 If service cannot be performed due to lack of access, unsafe conditions, overloaded Cans, open lids, pets not secured, locked areas, or incorrect instructions, no credits, refunds, or adjustments will be issued, to the extent permitted by North Carolina law.

12.2 Holiday Trash Schedule Adjustments: During holiday periods, we will make every effort to adjust our services in response to changes in your property's trash collection schedule. However, due to the unique observance of holidays by each city and the inconsistencies in the application of their revised schedules, we cannot be held liable for missed pickups during these times. In the event that service cannot be delivered due to a missed holiday pickup, no credits, refunds, or adjustments will be issued. We appreciate your understanding as we navigate these variables.

12.3 Force Majeure: Neither party shall be liable for any failure or delay in the performance of its obligations under this Agreement if such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government actions, natural disasters, pandemics, strikes, lockouts, labor disputes, equipment or material shortages, power failures, transportation delays, or any other event or condition that is beyond the reasonable control of the affected party (collectively, “Force Majeure Events”). During the continuance of such Force Majeure Events, the obligations of the affected party shall be suspended to the extent necessary. The affected party shall promptly notify the other party of the occurrence of a Force Majeure Event and its expected duration. If the Force Majeure Event continues for more than 30 days, either party may terminate this Agreement by providing written notice to the other party.

12.4 Home Access: By submitting your service subscription request online, you are authorizing Rollers llc to access your property (or other location) that you designate for the purpose of taking out and returning your waste and recycling cans. By subscribing to our service, you are confirming that you have the right to authorize Rollers llc to access the designated property. It is your responsibility to ensure that Roller llc will have full access to your trash and recycling cans on the scheduled service dates. Should Rollers llc arrive and be unable to provide service due to lack of access, you shall not be entitled to a credit or refund.

12.5 Overloading and Closed Lid: For the safety of Rollers llc and to minimize the risk of injury or damage, trash cans must not be overloaded, and lids must be properly closed in accordance with city guidelines. Overloaded trash cans or those with open lids present safety hazards and may lead to service issues. If your trash cans are found to be overloaded or the lids are not closed, we reserve the right to not deliver service. In such cases, no credits, refunds, or adjustments will be issued. We appreciate your cooperation in providing a safe working environment for our CanRunners.

12.6 Overflowing Trash and Access: To ensure the safety and efficiency of our service, trash cans must be easily accessible and not surrounded by overflowing trash that obstructs access. Rollers llc must have a clear path to roll trash cans to the curb and back. If overflowing trash or other obstructions prevent our workers from safely accessing the trash cans, service will not be delivered, and no credits, refunds, or adjustments will be issued.  We appreciate your cooperation in maintaining a clear and safe access path for our workers.

12.7 Inclement Weather: The safety of our Customers and workers are our highest priority. In the event of inclement weather, including but not limited to severe rain, ice, wind, or snow conditions, we reserve the right to delay, reschedule, or cancel services without prior notice. No credits, refunds, or adjustments will be issued for services that cannot be delivered due to such weather-related conditions. We appreciate your understanding and cooperation in ensuring the safety of our team.

12.8 Road Closure Policy: In the event of road closures that prevent access to your property, Rollers llc cannot be held responsible for the non-delivery of service. If service cannot be delivered due to road closures, no credits, refunds, or adjustments will be issued. We appreciate your understanding as we navigate these circumstances beyond our control.

12.9 Software and Telecommunication Issues: While we take every precaution to ensure the reliable delivery of our services, we cannot be held responsible for non-delivery of services due to unforeseen software and telecommunication issues. Although such occurrences are rare, certain variables, including but not limited to third-party applications, hardware, and cellular service, are beyond our control. In the event that service cannot be delivered due to these issues, no credits, refunds, or adjustments will be issued. We assure you that we will do everything within our power to mitigate and resolve any such situations as swiftly as possible.

12.10 Pets: The homeowner/resident is responsible to contain and restrain their pets. For the safety of our workers if an unrestrained pet is present on the property and our workers determine that it is unsafe to access the property, the delivery of service will not be completed. If you are signed up for notifications, you will be informed via SMS text or email that your property could not be serviced on that day. In the event that service cannot be delivered due to an unrestrained pet, no credits, refunds, or adjustments will be issued. Please ensure that pets are properly restrained or secured during your scheduled service time.

12.11 Rollers llc will only issue a full refund in the form of credit to your account if your service was not done due to negligence by Rollers llc.

13. Limitation of Liability

13.1 Limitation. To the maximum extent permitted by North Carolina law, Rollers llc is not liable for indirect, incidental, special, consequential, or punitive damages.

13.2 Cap. To the maximum extent permitted by North Carolina law, Rollers llc’s total liability for any claim related to the services will not exceed the amount paid by you to Rollers llc for the service month (or for Bronze, the amount paid for the one-time service) giving rise to the claim.

13.3 No Guarantee of City Pickup. Rollers llc is not responsible for your city or hauler’s failure to pick up trash or recycling.

14. Indemnification

14.1 You agree to defend, indemnify, and hold harmless Rollers llc and its Helpers from any claims, damages, liabilities, fines, penalties, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:

• your breach of this Agreement,

• unsafe property conditions,

• pets or third parties on your property,

• HOA violations, or

• your waste, recycling, or prohibited materials,
  except to the extent caused by Rollers llc’s gross negligence or willful misconduct, and subject to North Carolina law.

15. Changes in Price

15.1 Notice of Changes. If Rollers llc changes monthly service fees, we will provide at least sixty (60) days written notice prior to the new price taking effect.

15.2 Option to Cancel. If you do not agree to the new price, you may cancel in accordance with Section 11 before the new price takes effect. Continued use of service after the effective date constitutes acceptance of the new price.

16. Notices

16.1 To You. We may provide notices by email, text message, invoice note, or through the platform you used to enroll, using the contact information you provided.
16.2 To Us. Your cancellation or other notices must be provided in writing to Rollers llc using the contact method stated on your invoice, enrollment page, or company website.

17. Governing Law and Venue

17.1 This Agreement is governed by the laws of the State of North Carolina, without regard to conflict of law rules. Venue for any dispute will be in a court of competent jurisdiction in North Carolina, unless otherwise required by law.

18. Miscellaneous

18.1 Entire Agreement. This Agreement is the entire agreement between you and Rollers llc regarding Cans 2 Curb services and supersedes prior discussions or understandings.
18.2 Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
18.3 No Waiver. Failure to enforce a provision is not a waiver.
18.4 Assignment. You may not assign this Agreement without our written consent. We may assign it to a successor in interest.
18.5 Updates. We may update these Terms from time to time. Updated Terms apply as of the effective date stated in the notice or posting.