Refund Policy

12.1 If service cannot be performed due to lack of access, unsafe conditions, overloaded Cans, open lids, pets not secured, locked areas, or incorrect instructions, no credits, refunds, or adjustments will be issued, to the extent permitted by North Carolina law.

12.2 Holiday Trash Schedule Adjustments: During holiday periods, we will make every effort to adjust our services in response to changes in your property's trash collection schedule. However, due to the unique observance of holidays by each city and the inconsistencies in the application of their revised schedules, we cannot be held liable for missed pickups during these times. In the event that service cannot be delivered due to a missed holiday pickup, no credits, refunds, or adjustments will be issued. We appreciate your understanding as we navigate these variables.

12.3 Force Majeure: Neither party shall be liable for any failure or delay in the performance of its obligations under this Agreement if such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government actions, natural disasters, pandemics, strikes, lockouts, labor disputes, equipment or material shortages, power failures, transportation delays, or any other event or condition that is beyond the reasonable control of the affected party (collectively, “Force Majeure Events”). During the continuance of such Force Majeure Events, the obligations of the affected party shall be suspended to the extent necessary. The affected party shall promptly notify the other party of the occurrence of a Force Majeure Event and its expected duration. If the Force Majeure Event continues for more than 30 days, either party may terminate this Agreement by providing written notice to the other party.

12.4 Home Access: By submitting your service subscription request online, you are authorizing Rollers llc to access your property (or other location) that you designate for the purpose of taking out and returning your waste and recycling cans. By subscribing to our service, you are confirming that you have the right to authorize Rollers llc to access the designated property. It is your responsibility to ensure that Roller llc will have full access to your trash and recycling cans on the scheduled service dates. Should Rollers llc arrive and be unable to provide service due to lack of access, you shall not be entitled to a credit or refund.

12.5 Overloading and Closed Lid: For the safety of Rollers llc and to minimize the risk of injury or damage, trash cans must not be overloaded, and lids must be properly closed in accordance with city guidelines. Overloaded trash cans or those with open lids present safety hazards and may lead to service issues. If your trash cans are found to be overloaded or the lids are not closed, we reserve the right to not deliver service. In such cases, no credits, refunds, or adjustments will be issued. We appreciate your cooperation in providing a safe working environment for our CanRunners.

12.6 Overflowing Trash and Access: To ensure the safety and efficiency of our service, trash cans must be easily accessible and not surrounded by overflowing trash that obstructs access. Rollers llc must have a clear path to roll trash cans to the curb and back. If overflowing trash or other obstructions prevent our workers from safely accessing the trash cans, service will not be delivered, and no credits, refunds, or adjustments will be issued.  We appreciate your cooperation in maintaining a clear and safe access path for our workers.

12.7 Inclement Weather: The safety of our Customers and workers are our highest priority. In the event of inclement weather, including but not limited to severe rain, ice, wind, or snow conditions, we reserve the right to delay, reschedule, or cancel services without prior notice. No credits, refunds, or adjustments will be issued for services that cannot be delivered due to such weather-related conditions. We appreciate your understanding and cooperation in ensuring the safety of our team.

12.8 Road Closure Policy: In the event of road closures that prevent access to your property, Rollers llc cannot be held responsible for the non-delivery of service. If service cannot be delivered due to road closures, no credits, refunds, or adjustments will be issued. We appreciate your understanding as we navigate these circumstances beyond our control.

12.9 Software and Telecommunication Issues: While we take every precaution to ensure the reliable delivery of our services, we cannot be held responsible for non-delivery of services due to unforeseen software and telecommunication issues. Although such occurrences are rare, certain variables, including but not limited to third-party applications, hardware, and cellular service, are beyond our control. In the event that service cannot be delivered due to these issues, no credits, refunds, or adjustments will be issued. We assure you that we will do everything within our power to mitigate and resolve any such situations as swiftly as possible.

12.10 Pets: The homeowner/resident is responsible to contain and restrain their pets. For the safety of our workers if an unrestrained pet is present on the property and our workers determine that it is unsafe to access the property, the delivery of service will not be completed. If you are signed up for notifications, you will be informed via SMS text or email that your property could not be serviced on that day. In the event that service cannot be delivered due to an unrestrained pet, no credits, refunds, or adjustments will be issued. Please ensure that pets are properly restrained or secured during your scheduled service time.

12.11 Rollers llc will only issue a full refund in the form of credit to your account if your service was not done due to negligence by Rollers llc.